I asked what was I paying that $25 for? I asked why I had a bunch of lady bugs flying around my room … where is my soap … my coffee, my water?!?! They replied and said to call the front desk. They responded very rudely then scrubbed my comment! So, I decided to message privately and once again they were extremely rude.

I questioned a tall blond older lady at the desk. I noticed there was no water or amenities in the room for the ridiculously high “resort fee”. I got into my room, dropped off my luggage and decided to get a bite to eat. They put on social media that it would be operational at 6pm. The casino was closed for reward card updating on the slot machines. Save your money! SERIOUSLY!! I booked a room, arrived and there was hoards of people in the lobby. We decided to spend our hard earned money elsewhere. Don’t make a woman question her appearance. Security at casino entrance carded my husband but not me. The next morning we had coffee and muffins in the lobby cafe. Had a late night pizza from the lobby bar. We checked in after dark and headed to the casino.

Bedding wasn’t smooth, makes you look to see if it’s clean. We had room 521 with a lake and Mountain View. They said it couldn’t be undone, voucher is 1 time use. She divides bill in half, takes $40 off voucher, they lost $35 earned reward. They hand over voucher, we give credit card, telling waitress, use this and charge rest to card. Friends get a $75 food voucher, 1 time use, either spend it all or lose remainder, went to the Signatures Bar and Grill to redeem. We said no, but paid a resort fee anyway. We were asked if we planned to use the pool or hot tub, not sure why they ask. I booked using reward points, was a 6 day ordeal. The casino has new branding and the hotel portion is Best Western. Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near International Beauty School.Hotels near Allegany College of Maryland.Hotels near Rocky Gap State Park Campground.Hotels near Western Maryland Adventures.

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